Members and Families

Please note: In February 2024, the MBHP website, www.masspartnership.com, will have a new look and feel. You will see all of the same information for Members. The new look will be updated and easy to navigate.

Welcome!

The Massachusetts Behavioral Health Partnership (MBHP) is here to help MassHealth Members get high quality health care for medical and behavioral health conditions.

MBHP manages care for Members in:

MassHealth Primary Care Clinician (PCC) Plan
Community Care Cooperative (C3)
Steward Health Choice
BeHealthy Partnership (If you are a BeHealthy Partnership Member, please visit our site with information just for you.)
Children in the care and custody of the Department of Children and Families and the Department of Youth Services
Certain children enrolled in MassHealth who have commercial insurance as their primary insurance

The links below will provide you with all the information you need about services from MBHP. Click the Getting Started link first for an overview of all we have to offer.

And, you can call us anytime, day or night, at 1-800-495-0086 with questions or for more information.

Welcome again and we look forward to helping you get and stay healthy!

Please note: Effective October 1, 2023, MBHP;s office is now located to 200 State Street, Suite 305, Boston MA 02109.

This change of address does not impact your access to care or services in any way.

The new addresses to send grievances and appeals to MBHP starting October 1 are below.

For grievances:
Member Grievance Coordinator/Ombudsperson
Massachusetts Behavioral Health Partnership
200 State Street, Suite 305
Boston, MA 02109

For appeals:
Massachusetts Behavioral Health Partnership
Attn: Appeals Coordinator
200 State Street, Suite 305
Boston, MA 02109

Getting Started

This section will give you the basics about MBHP. It will help you figure out if you are covered by MBHP. It contains answers to some common questions and also provides information about our Member Engagement Center, which is our customer service center for Members. more >

MassHealth Information and Other Important Contacts

This page will give you important phone numbers for the MassHealth Customer Service Center, the MassHealth Pharmacy Program, and more. more >

Available Services

This section describes MBHP's integrated medical and behavioral health services - ranging from emergency services to long-term help - and how to get them. more >

Community Behavioral Health Centers (CBHCs)/Mobile Crisis Intervention (MCI)

If you are experiencing a mental health or substance use disorder crisis, Community Behavioral Health Centers and Mobile Crisis Intervention (CBHC/MCI)) is available 24 hours a day, 7 days a week, 365 days a year. more >

Find a Provider

The MBHP network has more than 1,200 behavioral health providers statewide. Many of our providers speak multiple languages. Tthey all share a commitment to providing high quality, culturally sensitive care. Services offered range from detox, to crisis counseling, to long-term therapy. more >

Member Information

This section provides information on how to get involved with our Consumer and Family Advisory Councils, how to get translation services, how we manage quality at MBHP, and basic information like Member Handbooks and your rights and privacy as an MBHP Member. more >

Health and Wellness Resources

Feeling healthy is about more than just your body or just your mind - it's about both of them working together. MBHP offers a wide range of resources, like crisis planning tools, health newsletters and tip sheets, and information about peer support groups. This information can help you feel your healthiest and get the support you need. more >