PCCs: Frequently Asked Questions

How do I become a MassHealth Primary Care Clinician (PCC) Plan provider?
To apply to become a PCC Plan provider, contact MassHealth Provider Enrollment and Credentialing at 1-800-841-2900.

How do I access the Provider Online Service Center (POSC)?
Visit this link >

Where can I order PCC Plan educational materials?
MBHP provides a number of materials, both for PCCs and PCC Plan Members, that can be ordered online.
Visit the health education materials page >

How do I request that a PCC Member be outreached to?
Member outreach is a service for PCCs who are experiencing difficulty contacting a new or existing Member. PCCs can request Member outreach by calling the MassHealth Customer Service Center at 1-800-841-2900 or download the Member Outreach form.