MassHealth Information and
Other Important Contacts
MassHealth Customer Service Center
1-800-841-2900
The MassHealth Customer Service Center handles questions about MassHealth billing, policy, and claim status. To expedite your call, have your provider number and any other pertinent information ready.
Contact the MassHealth Customer Service Center for information about:
- MassHealth regulations and billing procedures
- PCC Plan provider applications and enrollment issues
- Member questions regarding PCC Plan enrollment, Member services, and transportation
Virtual Gateway
The
Virtual Gateway is a link to services including the Provider Portal and
Child and Adolescent Needs and Strengths (CANS) tool. MBHP
providers should use the Virtual Gateway to verify Member eligibility prior to services. It is the most
up-to-date information available to providers for eligibility
verification.
MBHP Member Engagement Center
1-800-495-0086
The MBHP Member Engagement Center handles both behavioral health provider and Member questions.
To expedite your call, behavioral health providers should have their
NPI number, the Member’s MassHealth number, and the Member’s name and
date-of-birth. If the questions pertain to a claim, please have
the claim number and authorization number.
Contact the MBHP Member Engagement Center for:
- Behavioral health provider enrollment and credentialing
- Behavioral health provider service authorizations, billing and claims submission
- Issues with the Interactive Voice Registration (IVR) System
- To request a Health Needs Assessment for a Member, refer a Member to
the Integrated Care Management Program, or for any questions about
behavioral health services
Community Behavioral Health Center (CBHC)/Mobile Crisis Intervention (MCI): 1-877-382-1609