MassHealth Information and
Other Important Contacts
MassHealth Customer Service Center
800-841-2900/TTY: 711
The MassHealth Customer Service Center handles questions about MassHealth billing, policy, and claim status. To expedite your call,
have your provider number and any other pertinent information ready.
Contact the MassHealth Customer Service Center for information about:
- MassHealth regulations and billing procedures
- PCC Plan provider applications and enrollment issues
- Member questions regarding PCC Plan enrollment, Member services, and transportation
Virtual Gateway
The Virtual Gateway is a link to services including the Provider Portal and Child and Adolescent Needs and Strengths (CANS) tool. MBHP providers should use the Virtual Gateway
to verify Member eligibility prior to services. It is the most up-to-date information available to providers for eligibility verification.
MBHP Member Engagement Center
800-495-0086/TTY 711
The MBHP Member Engagement Center handles both behavioral health provider and Member questions.
To expedite your call, behavioral health providers should have their NPI number, the Member's MassHealth number, and the Member's name and date-of-birth. If the questions
pertain to a claim, please have the claim number and authorization number.
Contact the MBHP Member Engagement Center for:
- Behavioral health provider enrollment and credentialing
- Behavioral health provider service authorizations, billing and claims submission
- To request a Health Needs Assessment for a Member, refer a Member to the Integrated Care Management Program, or for any questions about behavioral health services
MA Behavioral Health Help Line (BHHL)
833-773-2445
The BHHL is a 24/7 call, text, or chat line connecting anyone in Massachusetts to care options — from routine appointments to crisis support — with real-time assessments, SUD
treatment, and referrals.